At Layered Dress, we craft each piece with meticulous attention to detail, ensuring every structured blazer and velvet satin maxi dress meets our exacting standards. Should any item not meet your expectations, our returns process mirrors the effortless elegance of our collections.

Our Return Policy

We accept returns and exchanges within 15 days of delivery for most items in their original condition with tags attached. Please note our final sale items are excluded from this policy.

Important: For hygiene reasons, we cannot accept returns on earrings or other intimate accessories. All swimwear and lingerie must have original hygiene seals intact.

The Return Process

  1. Initiate Your Return: Email our concierge team at [email protected] within 15 days of receiving your order. Use our template below for prompt processing.
  2. Package Your Items: Return items in their original packaging with all tags attached. Include the original packing slip.
  3. Ship Your Return: Send your package to our atelier at:
    Layered Dress Returns
    1147 Mount Tabor
    La Grange (Dutchess), US 12540
  4. Confirmation: We’ll email you once your return is processed (typically within 3-5 business days of receipt).

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Timeline & Methods

Refunds are processed within 7-10 business days after we receive your return. Your funds will be returned via your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or credit card company to process the refund.

Exchange Process

For exchanges (subject to availability):

  1. Follow the standard return process above
  2. Clearly indicate your desired exchange item(s) in your email
  3. We’ll process your exchange once the original item is received
  4. You’ll be responsible for any price differences and additional shipping fees

Final Sale Items

The following items cannot be returned or exchanged:

  • Custom-tailored suits & tailoring
  • Personalized or monogrammed items
  • Clearance items marked “Final Sale”

Return Request Template

Subject: Return Request for Order #[Your Order Number]

Dear Layered Dress Concierge,

I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details:

Items to Return:
– [Item Name], [Color], [Size]
– [Reason for Return]

Exchange Preference (if applicable):
[Desired Item Name], [Color], [Size]

Original Shipping Method: [Standard/Free Shipping]

Please confirm the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Incorrect Items

If your item arrived damaged or incorrect, please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a prepaid return label and expedite your replacement.

For further assistance with returns or exchanges, our concierge team is available to help at [email protected].

At Layered Dress, we stand behind every French-seam and perfectly draped silhouette in our collection. Your satisfaction is as important to us as the craftsmanship in every piece we create.